Where we deliver
We deliver to addresses in our configured delivery zones across the UK. If your postcode is outside our delivery area, the checkout will tell you and offer free collection from our factory instead.
Lead times
Made-to-measure orders go into production after the 30-minute review window expires. The estimated ready-by date is shown on the configurator and on your order confirmation. [Confirm with ops] whether the date shown represents "leaves the factory" or "arrives at delivery address".
How delivery happens
- [Confirm with ops] — courier vs own van; signature required; kerbside vs to-door; vehicle type.
- We email you a tracking link as soon as your order is dispatched.
- If you are not in when the courier attempts delivery, you will receive a card with instructions for redelivery or collection.
Collection
If you choose collection, your order will be ready by the date shown on your confirmation. Collection address: UNIT 1, 115 RIVER ROAD BALMORAL, TRADING ESTATE BARKING, IG11 0EG. Hours: Monday–Friday 8am–5pm. Please bring your order number and ID. [Confirm with ops] whether collection by a third party is allowed.
What to do on receipt
- Inspect the unit before signing for it.
- Check the dimensions and specification against your order confirmation.
- If anything is damaged or wrong, follow the steps in the Refund & Cancellation Policy.
Late or missing deliveries
Please contact us at sales@glazie.co.uk if your order has not arrived by the estimated date. Where a delay is our fault or the courier's fault we will arrange redelivery at our cost.