Approved. So what happens next?

Your application is in the GLAZIE LTD review queue. Nothing is published, and the seller portal stays closed until a person has approved you.

1. A person reads every application

   Applications are reviewed by the GLAZIE LTD team rather than activated automatically. We aim to come back to you within one working day of applying, and we will only be in touch sooner than that if we need something more from you.

2. There is nothing for you to do yet

   Your answers are already with the review team. You do not need to send anything else, and there is no portal to log into until the approval email arrives.

3. If we need more information

   Where something is missing or unclear we email you with what we need and a link that reopens your application. Update it and it goes straight back into the review queue.

4. If you have applied before

   Submitting the same email address again does not start a second application. We email you a link to pick up the one you already have.

We do not publish a guaranteed review time. You receive an email whenever your application status changes, so you never have to check back to find out where it is.

Approval opens the seller portal and sends you a welcome email. How you get in depends on whether you already had an account, so read the button in that email before anything else.

1. Choose your password

   If you were invited by the GLAZIE LTD team you never set a password, so the welcome email leads with a link to choose one. It is valid for 7 days. If it lapses, use forgot password on the sign in screen to get a new one.

2. Confirm your email

   If you chose a password on the application form, the welcome email asks you to confirm your address first, because sign in refuses an unconfirmed password account. That link is valid for 24 hours, and resetting your password also confirms the address.

3. Or sign in with the password you already had

   If your email address already had a GLAZIE LTD account, it keeps the password you already use. Sign in with that, and reset it in the usual way if you have forgotten it.

4. Where you land

   Signing in takes you to the seller portal overview. The navigation on the left carries Overview, Setup guide, Orders, Invoices and settlements, Pricing and inventory, Delivery, Capacity, Business settings, Profile, Tickets and Inbox.

The Setup guide page tracks the rest of this list for you. It shows what is done, what is left, and links straight to the screen that fixes each item.

The legal identity behind the account, and the public identity in front of it. Both take a few minutes and both are worth getting right first.

1. Legal and contact details

   Business settings holds your registered or legal name, contact email, contact phone and full address. These are the details GLAZIE LTD prints on the self billed invoices and settlement statements raised for you, so an error here becomes an error on your statements.

2. Your public profile

   Profile holds your trading name, VAT number, a short description of what you specialise in, and your logo. This is how your business is identified across the marketplace.

3. Check your account standing

   Business settings also shows your account status and reliability class as read only tiles. If the status is anything other than active, open a ticket before you spend time on the rest of the setup.

Your price list is the heart of the account. Nothing reaches you until it is live, and everything the shop quotes on your behalf is costed from it.

1. Import your existing price book

   Upload the price list you already have, as a PDF, a photo, a CSV or an Excel file up to 10 MB. A spreadsheet with product and price columns reads instantly, and less structured documents are read with assistance. Every row is presented back to you for review, and nothing goes live until you accept it.

2. Or start from presets, or add products by hand

   Add from GLAZIE LTD presets to drop a standard set of products in and then price them, or add products one at a time. Untick Active on any row to keep it as a draft while you work.

3. Fill in the technical data

   Each glass product carries a name, a price per m², a thickness, and its technical data. Glass with no emissivity recorded falls back to default U-values on quotes, and glass with no size or heat treatment rules can be offered work outside what you are able to make.

4. Set your pricing rules

   The same screen holds the rules your quotes are calculated with: minimum order value in £ net, the minimum area charged in m², the toughened uplift percentage, and the size above which panes are quoted toughened automatically. Leave a field empty to take the GLAZIE LTD default.

5. Watch for products priced at £0

   An active product with no price earns you nothing on any work built with it. The setup guide counts these for you and lists them until they are priced.

6. How the marketplace margin works

   You publish the supplier price you are prepared to manufacture at. The agreed marketplace margin is added on top of it when the customer price is formed, at a rate agreed with you before you go live, rather than being taken out of the price you publish.

Your price list carries a version number and changes go live immediately. New orders are costed from your active products, and orders already placed keep the price they were costed at.

Where you deliver decides which customers you can be offered at all. Set your sites up first, then draw the areas you serve around them.

1. Add your locations

   A location is a site you work from, with a name such as "Leeds works" and an address. Add every site you dispatch from, because it is the location a production site is confirmed against when you acknowledge an order.

2. Turn on collection where customers can come to you

   Tick "Customers can collect here" on any location a customer may collect from. Add the full address with it, so a collecting customer knows exactly where to come. Leave it unticked and the location is used for delivery only.

3. Draw your delivery zones

   A zone is either a list of postcode prefixes, such as LS, BD and HG, or the whole of the UK. Add as many zones as you need, so a nearby area and a distant one can carry different terms.

4. Price each zone

   Every zone carries a delivery cost, the number of working days it adds, an optional free over value, and an optional minimum order. These are the delivery terms the shop quotes on your behalf in that area.

5. Keep zones accurate rather than generous

   Your zones feed the feasibility and allocation checks, so you only receive orders you can actually deliver. A zone can be switched off and back on again without deleting it, which is the clean way to stop covering an area for a while.

Delivery zones are what make you reachable. Routing only looks at sellers whose active zones cover the customer postcode, so until one zone is active there is no postcode you can be offered.

The calendar is your operating picture. It sets the dates the shop promises for you, and keeping it current is what earns deemed acceptance of allocated orders.

1. Set your working week and daily output

   Choose the days you manufacture on and the number of units you can make per day, then save the calendar.

2. Add at least one production line

   A production line has a name, such as "Sealed units", and a base lead time in working days. Your account is not eligible for marketplace orders until one production line is active.

3. Understand the promised date

   An order is promised the lead time of your fastest active line plus the delivery days on the zone it is going to. Those two numbers are the whole promise, so they are worth setting honestly.

4. Record shutdowns and quiet days

   Exception dates cover bank holidays, a works shutdown, or a day running at reduced output. Add them ahead of time and the promised dates move with them.

Capacity supports planning and visibility, and is not a hard routing stop by itself today. If you need a full pause on new marketplace routing, contact the GLAZIE LTD team, and raise an exception on any individual order you cannot fulfil.

Three things make your account reachable, and one more makes it eligible. The setup guide in the portal ticks them off as you go.

1. Your account is active

   This is set when your application is approved. It is shown on Business settings, and it is the switch that stops new work if an account is ever suspended.

2. At least one delivery zone is active

   Without an active zone there is no customer postcode your account can be matched to.

3. Your price list is published

   A seller with no published prices cannot be costed, so no order can be formed. Adding your first active product is what puts your list live.

4. One active production line

   Eligibility also needs a live production line, because that is where the promised manufacturing date comes from.

Your product capabilities, meaning the sizes and pane counts you can make, are set automatically from your catalogue. There is nothing separate to fill in.

Marketplace orders are paid and fully specified before they reach you. What you do is confirm you can make it, then move it through production.

1. How an order reaches you

   A new order arrives as an email and as a notification in your portal Inbox. The portal header carries a count of orders waiting for acknowledgment so nothing sits unseen.

2. Acknowledge it

   Open the order and confirm six things: that you have received and reviewed the full manufacturing specification, that you accept the agreed supplier price, that you accept the required production and delivery date, that you confirm the production location, that you have no known capacity or material conflict, and that you accept the per order SLA terms.

3. If you cannot make it, raise an exception

   Raise an exception with a reason and GLAZIE LTD can handle reallocation. There is no hidden reject button, and the reason stays part of the order history.

4. Move it through production

   The order then moves through production started, quality checked and ready, and finally dispatched, where you record the carrier, the tracking reference and any dispatch note.

5. Find anything quickly

   The Orders list filters to Needs action, In production, Ready and Settled, so the work waiting on you is always one click away.

You do not raise an invoice for each marketplace order. Settlement is self billed, with the full workings visible to you.

1. Self billing

   GLAZIE LTD issues the supplier invoice record on your behalf under the self billing agreement you accepted when you applied, so there is no invoice for you to raise per order.

2. How a payable is built

   A payable is based on the commercial figures associated with the order. Open the breakdown on any entry to see the individual ledger lines behind the amount, including any fault category attached to one.

3. The dispute window

   A dispute window of 7 days runs on settlement, and eligible settlement records stay available with their supporting history.

4. Your statements

   Each self billed invoice has a statement you can download from the settlements list. Statements are read only, so if a figure looks wrong, open a ticket to query the entry rather than editing it.

A short list of the habits that keep an account healthy, and what to do when something changes at your end.

1. Keep your calendar current

   Working days, daily output and exception dates are what keep promised dates honest. It is the single most useful thing to keep up to date once the account is live.

2. Raise a ticket when you need us

   Tickets put an issue in front of the GLAZIE LTD team and keep the whole conversation in one thread, where both sides can see it.

3. Update prices whenever they move

   Changes to your catalogue go live immediately and apply to new orders only, so there is no reason to hold a price change back. Orders already placed keep the price they were costed at.

4. If you ever want to leave

   Seller account closure requires administrator approval and cannot complete while live orders, open tickets, disputes or unsettled obligations remain. That protects your money as much as ours.

One line on what each screen is for, so you always know where to go.

Overview

Earnings, the week ahead and anything waiting on you.

Setup guide

What is done, what is left, and a link to the screen that fixes it.

Orders

Incoming work, acknowledgment and fulfilment progress.

Invoices and settlements

Payables, ledger breakdowns and self billed statements.

Pricing and inventory

Products, prices, technical data and pricing rules.

Delivery

Your locations, collection points and delivery zones.

Capacity

Working week, daily output, production lines and shutdowns.

Business settings

The legal and contact identity behind the account.

Profile

Your trading name, VAT number, description and logo.

Tickets

Raise an issue with the team and track the reply.

Inbox

Order notifications, newest first.